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Our company set up an account with Grainger, placed one order and paid for it. A few months later, we placed a second order and received an email stating that our order was cancelled with no explanation. After multiple calls and inquiries, with no call backs from...
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1.0
I didn't like
  • Grainger placing no value on their customers and lack of honor
#1182993
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I ordered a fire proof file cabinet, which arrived damaged. Was told on the phone that I would have to pay for a second cabinet, and then would receive a refund upon return of the damaged one. I waited 2 weeks from the time of shipping back the return, still no refund...
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1.0
#1148257
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Today customer service gentleman was a very poor customer service agent for grainger. Shamrock foods employee at shoe truck in parking lot. Shamrock foods commerce city Co. Treated as though I were just a guy wanting free boots. Didn't seem wanted to engage at all!...
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#1132678
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Grainger wouldn't let me set up an account said I did not qualify.so I had a co.worker order a water heater but it doesn't work like the ad says.it works all of 15 seconds and shuts off also.it doesn't do what it said online.i get the bosch heater.it says something...
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1.0
#1109326
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If you find a part on the Grainger website that has a special lower price for those with accounts and you are buying it for yourself, forget it. False advertising is what I call it. It you sign up, the website doesn't tell you that you need to be a business or even...
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4.0
I liked
  • Prices
  • Pay when pickup
  • Product selection
I didn't like
  • No link stating what conditions are required for lower pricing
  • False advertising
  • Supervisors will not rectify company negligence
#1073429
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I placed an order for a compressor that was guaranteed available for pick up following morning at 8am. I arrived to them telling me it wasn't coming til Monday. I got pissed no its coming today. They said they could offer me a fast ship same day delivery today....
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1.0
#1040549
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I go to the Grainger in Annapolis junction MD and the girls in the branch make you fell unwanted they will skip over you if they do not know you or see you with something that is not easy, the guys in the branch Mike and Charlie know what they are doing and are willing...
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1.8
I liked
  • Charlie hollifield
I didn't like
  • Employees
#922299
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Grainger Shipping Service Review

Bought a 3 pack of dewalt aviation snips for $62 plus tax and shipping, total came out to $78. Heres the kicker they dont tell you how much shipping is until youve already placed an order, double kicker everywhere else this set costs 35 or cheaper. Never buying from them again. I always thought grainger was was a good company, boy was i wrong.
1.0
Details
Price Affordability
Value for money
#856260
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Grainger Boots Review

I ordered boots from there boot truck from were we work we were told they would have the boots we ordered PLUS thousands of others to choose from. What a joke, they had nothing what a ripoff and the customer service was very bad i will never again use granger again.
1.3
Details
Customer service
Diversity of Products or Services
Staff
Website
#805029
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Contact Grainger

Mailing Address:
Grainger
681 Commerce St.
Burr Ridge, IL 60527
Phone:
(800) 323-0620
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I work for a large national account with many component accounts attached to them. Was told it would be 24-48 hours to approve the credit. This process took more than a week. The order that had been placed prior to the account setup was never submitted. We are in the...
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2.8
I liked
  • Dave at the store was very helpful
#648869
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