Grainger charges more than retail prices and if you ask for a better price they say no. If you are a 1st time buyer you pay extra. Managers stick to the lousy business model.
I found the same ladder both locally and and online for $150 - $200. cheaper. I could even buy it cheaper from the manufacturer. I told the sales manager Don, I was willing to pay $50. extra to buy from him local today but not $150. and he said "sorry". Grainger is huge there is no way selling at the retail price would be less money than what they paid for it.
I am so tired of these companies that do not want to be competitive and do not care about customer support. I understand the cost of doing business and overhead but more than that I understand if you *** of the client they go away and tell their friends.
Today Grainger lost my $50., who knows how much profit they lost from me over time... because I will never buy from them again.